SMS Terms
Last updated September 4, 2026
This is the program disclosure for the text messages a patient receives when their clinic uses My Clinic Flo's booking reminders, cancellation-waitlist, or patient-recall features.
- Program name
- My Clinic Flo patient messaging, sent on behalf of the patient's own clinic
- Message frequency
- Message frequency varies. It depends on clinic activity — typically 1–4 messages a month per patient (appointment reminders, one cancellation-opening offer when a slot frees up, or a recall message if the patient has lapsed)
- How to stop
- Reply STOP at any time to stop all messages instantly. Reply HELP for help.
- Cost
- Message and data rates may apply, per the patient's own mobile plan
- Carriers
- Carriers are not liable for delayed or undelivered messages
- Consent
- Consent is not a condition of any purchase.
- Privacy
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
Who sends these messages
Messages are sent on behalf of the patient's own clinic, to the mobile number the patient gave that clinic. We only text a patient who has already given their clinic a mobile number and has not opted out. We never buy, rent, or otherwise acquire phone numbers from any other source, and every number we text comes from the clinic's own patient records.
What these messages are for
- Confirming or reminding a patient of an upcoming appointment.
- Offering a cancellation opening to a patient waiting for an earlier slot.
- Reaching a lapsed patient to ask if they'd like to book a re-check, based on their own visit history with that clinic.
These messages never include a price, a discount, or advertising content, and they are never sent under any name other than the patient's own clinic.
Opting out
Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or any similar plain-English request to any message and we treat it as a request to stop, honored immediately. A patient who wants back in can ask their clinic directly.
Carrier disclaimer
Message and data rates may apply. Delivery is not guaranteed — the carriers involved are not liable for delayed or undelivered messages. This program is not affiliated with or endorsed by any mobile carrier.
Contact
Questions about text messages you've received: contact your clinic directly, or email [email protected].